Perisai : Islamic Banking and Finance Journal
Vol 1 No 1 (2016): October

PENGARUH KUALITAS PELAYANAN(SERVICE QUALITY) TERHADAP KEPUASAN NASABAH (CUSTOMER SATISFACTION) DI PT. BPRS MITRA MANDIRI SUKSES DI GRESIK

Rokhmat Subagiyo (IAIN Tulungagung, Jawa Timur)

Article Info

Publish Date
31 Oct 2016

Abstract

Objectives of this research are: (1) to determine the variables of service quality (tangible, reliability, responsibility, assurance, and empathy) significantly simultaneously (together) on customer satisfaction at PT. BPRS Mitra Mandiri Success in Gresik; (2) determine the variables of service quality (tangible, reliability, responsibility, assurance, and empathy) significantly partially (in part) on customer satisfaction at PT. BPRS Mitra Mandiri Success in Gresik and (3) determine the variables of service quality (tangible, reliability, responsibility, assurance, and empathy) are the dominant influence on customer satisfaction at PT. BPRS Mitra Mandiri Success in Gresik.

Copyrights © 2016




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Journal Info
Perisai : Islamic Banking and Finance Journal
Website

Abbrev

perisai

Publisher

Universitas Muhammadiyah Sidoarjo

Subject

Economics, Econometrics & Finance

Description

PERISAI Journal of Islamic Banking and Finance publishes articles and short communications in Banking and Finance covers wide range of islamic studies forms such as Fiqh Muamalah, Economy, Banking, Finance, Islamic Studies and Business Model issue. Reader : Islamic Studies, society, student Author : ...