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All Journal Ulul Albab: Jurnal Studi Islam Ekonomica Sharia: Jurnal Pemikiran dan Pengembangan Ekonomi Syariah
Rokhmat Subagiyo
Universitas Islam Negeri Sayyid Ali Rahmatullah Tulungagung
Religion Arts Humanities Economics, Econometrics & Finance Education Social Sciences Other

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ISLAMIC BANK CUSTOMER LOYALTY: An Analysis of Griffin's Theory and Relevant Research Rokhmat Subagiyo; Binti Mutafarida; Binti Nur Asiyah; Jusuf Bachtiar; Fauzan Fauzan
ULUL ALBAB Jurnal Studi Islam Vol 23, No 1 (2022): Islamic Law and Economic
Publisher : Universitas Islam Negeri Maulana Malik Ibrahim Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18860/ua.v23i1.15892

Abstract

The study discusses the indicator of customer loyalty of Islamic banks according to Griffin's perspective and several relevant studies. The problems solved in this study are 1) what is the indicator of customer loyalty of Islamic banks according to Griffin? 2) what is the indicator of customer loyalty of Islamic banks according to some relevant studies? and 3) how is the comparison of Islamic bank customer loyalty indicators according to Griffin and other relevant studies? Based on the theoretical assumption, a customer is considered loyal if he/she makes regular purchase in a certain time interval. This study utilizes descriptive qualitative research with a library research approach. Deduction and comparative are done in analysis technique. Griffin’s theory focuses on behavioral and attitudinal approach. Meanwhile, other relevant research studies emphasize more on physical things, the availability of banking facilities and infrastructure. They also classified the loyalty into affective, conative, and action loyalty. There is a difference in Griffin’s theory and other studies, that customer loyalty is influenced by maqâsid al-sharî'ah. It means that the customer loyalty is determined by satisfactory level referring to sharia values.
Manajemen Risiko Investasi Dana Haji Sebagai Upaya Pengembangan Dana Tepat Guna Novi Tri Oktavia; Anita Febriani; Binti Nur Asiyah; Rokhmat Subagiyo; Dwi Astuti Wahyu Nurhayati
Ekonomica Sharia: Jurnal Pemikiran dan Pengembangan Ekonomi Syariah Vol 9 No 1 (2023): Jurnal Ekonomica Sharia : Jurnal Pemikiran dan Pengembangan Ekonomi Syariah - Agu
Publisher : Sekolah Tinggi Ekonomi dan Bisnis Syariah (STEBIS) Indo Global Mandiri Palembang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36908/esha.v9i1.848

Abstract

This research has the background that the investment risk of Bank Syariah Indonesia is a risk that is absolutely faced by Islamic banking where investment risk occurs because the bank also bears the losses of customers who are financed in profit-sharing based financing. This research aims to determine whether there are differences in the risk management of Hajj investment funds at Indonesian Sharia Banks and other Islamic financial institutions. This type of research is qualitative research. The method used is a case study. The population used is Bank Syariah Indonesia, the Tulungagung Sudirman Sub-Branch Office, which has been operating since 1 February 2021 as Bank Syariah Indonesia (BSI) because there are merger of three Islamic State-Owned Enterprises (BUMN) Islamic banks. Based on the results of research on the application of hajj fund investment risk management at BSI KCP Tulungagung Sudirman is by synchronizing or adjusting tools, methodologies, policies and standard procedures covering governance and risk management aspects of hajj fund investment used by central BSI and BSI KCP Tulungagung Sudirman, as well as Development of a risk management information system for investment in Hajj funds by taking into account the needs and availability of supporting infrastructure.
Co-Authors Anita Febriani Binti Mutafarida Binti Nur Asiyah Dwi Astuti Wahyu Nurhayati Fauzan Fauzan Jusuf Bachtiar Novi Tri Oktavia