<![CDATA[Nowadays, the use of information technology is very important. So far, the use of technology-based applications has helped users in the field of services and complaints. One of the uses of information technology products is in police work agencies. The resort police area of ​​Tulungagung Regency launched a community service application under the name Jogo Tulungagung Astuti. The Jogo Tulungagung Astuti application aims to make it easier for users in Tulungagung Regency to access criminal information and report criminal acts. One of the problems faced by the Jogo Tulungagung Astuti application is that many users feel confused when using this application. In this study, we will analyze the usability level based on user experience in the Jogo Tulungagung Astuti application using the usability testing method and the System Usability Scale (SUS) questionnaire. The final result of this study is a recommendation for improving the user interface in the form of a prototype. The final test results indicate that the level of effectiveness on the new interface is 96.67%. While the efficiency level produces a value of 94.47%. In the SUS test, the score obtained in this final test is 83 points. This value has increased when compared to the initial test. Based on the values ​​obtained, it can be concluded that the new user interface design can provide a better user experience compared to the old user interface.]]>
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