Media Wisata
Vol. 19 No. 2 (2021): Media Wisata

Psychological Effect of Customers to The Re-Purchase Decision of AirBNB Accommodation Facilities in Jakarta

Asep Parantika (Polytechnis Sahid)
RR. Cindy Diana Nadia Lolita (Politeknik Sahid)



Article Info

Publish Date
29 Sep 2021

Abstract

Attitude repurchase decision influenced by other three components, which are stay experience. This article aims to discover the psychological effect of customers’ service on the re-purchase decision of AirBNB accommodation facilities in Jakarta. The research uses quantitative analysis. The data collection technique used is questionnaire circulation and literature reviews. The result shows that there are three components influencing respondents to reuse AirBNB services, which are Motivation, Perception, and, Users Review, and Price Sensitivity. Every component provides each influence in determining the repurchase decision of Air bnb. Service psychology holds a great impact on the AirBNB repurchase decision. Other components such as motivation, perception, and attitude play significant roles in the decision and greatly impacted the customers, as well as other factors such as stay experience, guest review and price sensitivity.

Copyrights © 2021






Journal Info

Abbrev

MWS

Publisher

Subject

Humanities Economics, Econometrics & Finance Education Environmental Science Transportation Other

Description

Media Wisata (ISSN: 1693-5969) (EISSN: 2685-8436) published twice a year on May and November by Sekolah Tinggi Pariwisata AMPTA Yogyakarta, Indonesia. Media Wisata has been accredited by the Ministry of Technology Research and Higher Education of the Republic of Indonesia. The publication of this ...