ADI Journal on Recent Innovation (AJRI)
Vol. 3 No. 2 (2022): March

Determining Factors of Continuance Intention to Use QR Code Mobile Payment on Urban Millennials in Indonesia Empirical Study on Mobile Payment Funds

Shella Azizah (Bakrie University)
B.P.Kusumo Bintoro (Bakrie University)
Regina Dinda Octavyra (University of Raharja)
Achmad Rachmat S (University of Raharja)



Article Info

Publish Date
21 Dec 2021

Abstract

In this era where technological advances continue to open up business opportunities that allow new entrants with disruptive business strategies to be able to compete with established market leaders. This encourages companies to adopt new technologies, new ways of working to stay relevant in the digital age. This study aims to analyze the determinants of continuance intention to use QR Code Mobile Payment DANA on Urban Millennials in Indonesia which will provide formulation of recommendations for related industries based on the study results of this research. By using quantitative methods, which are used to measure variables in a subject. Through 6 stages in conducting research, which begins with problem formulation followed by preliminary studies, data collection, data analysis in which using the SEM method with PLS (Partial Least Square) followed by discussion and ends with conclusions and suggestions. After conducting a questionnaire assisted by special software that utilizes the PLS (partial Least Square) method, and the results obtained, DANA's QR Code Mobile Payment users will be interested in using it continuously if they already have trust, fun flow in use, and satisfaction. To achieve high trust from users, it takes a quality system and good service quality and understands user needs. DANA Mobile Payment QR Code users feel the flow of pleasure when transacting using the QR Code. Customer satisfaction can be increased by increasing the quality of information or output. Such as increasing the utility of customer service, or even replacing human customer service with AI-based customer service.

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Journal Info

Abbrev

ajri

Publisher

Subject

Religion Civil Engineering, Building, Construction & Architecture Computer Science & IT Education Industrial & Manufacturing Engineering

Description

AJRI is a reputable Scientific Publication Media aim to foster research finding that concentrate towards recent innovation and creativity to support advancement in global civilization and humanity. AJRI Journal published two times a year (March & September) by Asosiasi Dosen Indonesia (ADI) ...