IJISCS (International Journal Of Information System and Computer Science)
Vol 5, No 3 (2021): IJISCS (International Journal of Information System and Computer Science)

DECISION SUPPORT SYSTEM DETERMINATION OF CUSTOMER SATISFACTION LEVEL OF ORIFLAME PRODUCTS WITH ANALYTIC HIERARCHY PROCESS METHOD

Muhamad Muslihudin (Department of Information Systems, STMIK Pringsewu, Lampung)
Nur Latifah (Department of Information Systems, STMIK Pringsewu, Lampung)
Trisnawati Trisnawati (Department of Information Systems, STMIK Pringsewu, Lampung)



Article Info

Publish Date
11 Nov 2021

Abstract

In order to improve customer satisfaction with Oriflame products, customer satisfaction was studied. Find out how Oriflame can satisfy customers through its products, services, finances, delivery, and company conditions. In this research, information marketing research is needed to understand how customers behave and the criteria that are very important when deciding how customers make decisions about Oriflame products. At this stage of research, researchers analyze existing systems by conducting library research and direct observation. In order to calculate the customer satisfaction level, the AHP (Analytic Hierarchy Process) method is used. By using this decision support system, it is expected to make it easier for companies and sellers to determine customer satisfaction with Oriflame products.

Copyrights © 2021






Journal Info

Abbrev

ijiscs

Publisher

Subject

Computer Science & IT

Description

The International Journal Information System and Computer Science (IJISCS) is a publication for researchers and developers to share ideas and results of software engineering and technologies. These journal publish some types of papers such as research papers reporting original research results, ...