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All Journal IJISCS (International Journal Of Information System and Computer Science) IJISCS (International Journal of Information System and Computer Science)
Nur Latifah
Department of Information Systems, STMIK Pringsewu, Lampung
Computer Science & IT Control & Systems Engineering Electrical & Electronics Engineering

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DECISION SUPPORT SYSTEM DETERMINATION OF CUSTOMER SATISFACTION LEVEL OF ORIFLAME PRODUCTS WITH ANALYTIC HIERARCHY PROCESS METHOD Muhamad Muslihudin; Nur Latifah; Trisnawati Trisnawati
IJISCS (International Journal of Information System and Computer Science) Vol 5, No 3 (2021): IJISCS (International Journal of Information System and Computer Science)
Publisher : STMIK Pringsewu Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56327/ijiscs.v5i3.1075

Abstract

In order to improve customer satisfaction with Oriflame products, customer satisfaction was studied. Find out how Oriflame can satisfy customers through its products, services, finances, delivery, and company conditions. In this research, information marketing research is needed to understand how customers behave and the criteria that are very important when deciding how customers make decisions about Oriflame products. At this stage of research, researchers analyze existing systems by conducting library research and direct observation. In order to calculate the customer satisfaction level, the AHP (Analytic Hierarchy Process) method is used. By using this decision support system, it is expected to make it easier for companies and sellers to determine customer satisfaction with Oriflame products.
DECISION SUPPORT SYSTEM DETERMINATION OF CUSTOMER SATISFACTION LEVEL OF ORIFLAME PRODUCTS WITH ANALYTIC HIERARCHY PROCESS METHOD Muhamad Muslihudin; Nur Latifah; Trisnawati Trisnawati
IJISCS (International Journal of Information System and Computer Science) Vol 5, No 3 (2021): IJISCS (International Journal of Information System and Computer Science)
Publisher : Bakti Nusantara Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56327/ijiscs.v5i3.1075

Abstract

In order to improve customer satisfaction with Oriflame products, customer satisfaction was studied. Find out how Oriflame can satisfy customers through its products, services, finances, delivery, and company conditions. In this research, information marketing research is needed to understand how customers behave and the criteria that are very important when deciding how customers make decisions about Oriflame products. At this stage of research, researchers analyze existing systems by conducting library research and direct observation. In order to calculate the customer satisfaction level, the AHP (Analytic Hierarchy Process) method is used. By using this decision support system, it is expected to make it easier for companies and sellers to determine customer satisfaction with Oriflame products.
Co-Authors Muhamad Muslihudin Trisnawati