Journal of Industrial Engineering & Management Research (JIEMAR)
Vol. 3 No. 3 (2022): June 2022

The Effect of e-CRM, e-Marketing and e-Loyalty and Company Performance of Defense Industries

Harliyanto, Deddy (Unknown)
Soediantono, Dwi (Unknown)



Article Info

Publish Date
24 Feb 2022

Abstract

The purpose of this research is to analyze the relationship of e-Marketing (EM) on Company Performance, e-CRM (EC) on Company Performance ,e-Marketing (EM) on e-Loyalty , e-CRM (EC) have a positive effect on e-Loyalty (EL), e-Loyalty (EL) on Company , e-CRM (EC) on Company Performance (CP) through e-Loyalty (EL) and e-Marketing (EM) on Company Performance (CP) through e-Loyalty (EL). This research is a quantitative research with a questionnaire approach. Data processing tools use the SmartPLS 3.3.3 software. The primary data collection method was by distributing online questionnaires through online surveys to 110 staff of defense industries. The questionnaire consisted of two parts. The first part contains questions to collect respondents' demographic information. The second part is the main component of the questionnaire that is statements related to the research variables. Based on regression test results shows the result e-Marketing has significant effect on Company Performance, e-CRM has significant effect on Company Performance, e-Marketing has not significant effect on e-Loyalty, e-CRM has not significant effect on e-Loyalty, e-Loyalty has not significant effect on Company Performance, e-CRM has not significant effect on business sustainability through e-Loyalty. e-Marketing has not significant effect on Company Performance through e-Loyalty.

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Journal Info

Abbrev

jiemar

Publisher

Subject

Humanities Economics, Econometrics & Finance Education Industrial & Manufacturing Engineering

Description

The aim of JIEMAR ( Journal of Industrial Engineering & Management Research is to publish theoretical and empirical articles that are aimed to contrast and extend existing theories, and build new theories that contribute to advance our understanding of phenomena related with industrial engineering ...