VALUE: Jurnal Ilmiah Akuntansi, Keuangan dan Bisnis
Vol 2 No 2 (2021): Oktober 2021 - Maret 2022

PENGARUH HARGA DAN KUALITAS PELAYANAN SERTA KUALITAS PRODUK TERHADAP KEPUASAN KONSUMEN PADA BAKSO PAK MIAD KECAMATAN TAMAN KABUPATEN PEMALANG

Dani Agung Wicaksono (Unknown)
Trias Ayu Laksanawati (Unknown)
Dwi Budian Ningsih (Unknown)



Article Info

Publish Date
04 Feb 2022

Abstract

The meatball stall which is a typical dish from Pemalang is Pak Miad's meatball. Pak Miad's meatball stall is the pioneer of meatball traders in Pemalang because it has been established since 1967. Pak Miad's meatball stall is famous for its different shape from meatballs in general. The purpose of this study was to determine the effect of price and service quality and product quality on consumer satisfaction at Pak Miad's meatballs in Taman Subdistrict, Pemalang Regency by proposing five hypotheses. Quantitative research used in this research. The sample obtained was 100 respondents using purposive sampling technique using Multiple Linear Regression data analysis which included validity and reliability tests, classical assumption test, multiple linear regression analysis, testing through t test and F test, and coefficient of determination (R2) test. The results showed that the service quality variable had no significant effect on customer satisfaction. Product quality variable has a significant effect on consumer satisfaction and product quality is the variable that has the most dominant influence on consumer satisfaction

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Journal Info

Abbrev

value

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education

Description

VALUE Jurnal Ilmiah Akuntansi, Keuangan dan Bisnis accepts articles in the form of research results, literature review, brief research related to the fields of accounting, Government accounting, public finance, budgeting, Corporate governance, Islamic accounting, Islamic finance, Business ...