International Journal of Glocal Tourism
Vol. 2 No. 4 (2021): International Journal of Glocal Tourism - December 2021

Implementation of Balinese Cultural Values to Increase Guest Satisfaction

Merry Dwika Larasati Zaluchu (Tourism Department, Politeknik Negeri Bali)
I Gede Mudana (Tourism Department, Politeknik Negeri Bali)
I Putu Sudira (SMK Negeri 1 Tegalalang)
Ni Wayan Ardini (Institut Seni Indonesia Denpasar)



Article Info

Publish Date
19 Dec 2021

Abstract

Purpose: The purpose of this research is to find out the extent of the Balinese cultural values implemented to the products and facilities to increase guest satisfaction and the influence of the implementation of Balinese cultural values to products and facilities to increase guest satisfaction in Ayodya Resort Bali, Indonesia. Research methods: Data were collected using distributed questionnaires to the 65 of in-house guests of Ayodya Resort Bali, then analyzed using multiple linear regression analysis. Findings: The Balinese cultural values to products and facilities at Ayodya Resort Bali is well implemented to increase guest satisfaction. The result of multiple regression analysis shows that the implementation of Balinese cultural values to products and facilities simultaneously and partially influences positively to increase guest satisfaction in Ayodya Resort Bali. Implications: This research is expected to be useful as an evaluation and consideration in maintaining and improving the implementation of Balinese cultural values to products and facilities in Ayodya Resort Bali.

Copyrights © 2021






Journal Info

Abbrev

injogt

Publisher

Subject

Arts Humanities Decision Sciences, Operations Research & Management Education Environmental Science Languange, Linguistic, Communication & Media Social Sciences Transportation

Description

International Journal of Glocal Tourism is a double-blind peer-reviewed electronic journal managed and published by Catuspata Press in March, June, September, and December. It was first published in September 2020. This interdisciplinary journal is intended to develop mutual understanding and ...