JURNAL LENTERA BISNIS
Vol. 10 No. 3 (2021): JURNAL LENTERA BISNIS

KUALITAS PELAYANAN BERDAMPAK LANGSUNG TERHADAP KEPUASAN MAHASISWA DI POLITEKNIK LP3I JAKARTA

Rini Mardikawanty (Politeknik LP3I Jakarta)
Sudirman Sudirman (Politeknik LP3I Jakarta)



Article Info

Publish Date
26 Sep 2021

Abstract

This study aims to analyze the infuence of service quality toward satisfaction of student. This research was conducted in LP3I Polytechnic Jakarta Campus Kramat Raya. The population in this study is student of campus kramat. The samples were 85 paticipants by using probability sampling method which uses a simple random sampling. Then, the data are prosessed by multiple regression analaysis. The research analyse whether the dependent variable namely the service quality influence signicantly toward satisfaction of the students which is as the independent variable. The result of this reserch showed that sevice quality had significant influence toward satisfaction of student which is achieved 64,9%. The result of simultaneous testing showed that service quality had significant influence to toward satisfaction of student.Keywords: Service, Quality, Satisfaction

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Journal Info

Abbrev

jrlab

Publisher

Subject

Economics, Econometrics & Finance Social Sciences

Description

Jurnal Lentera Bisnis (ISSN 2252-9993, e-ISSN 2598-618X) ini merupakan jurnal ilmiah berkala yang terbit berdasarkan kaidah jurnal ilmiah ditujukan untuk mempublikasikan karya ilmiah hasil penelitian, pengembangan dan studi pustaka di bidang ilmu administrasi bisnis meliputi peminatan ilmu bisnis. ...