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All Journal JURNAL LENTERA BISNIS JURNAL ABDIMAS PLJ MANAGER: Journal of Management and Administration Science
Rini Mardikawanty
Politeknik LP3I Jakarta
Humanities Computer Science & IT Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Social Sciences Other

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 1 
KUALITAS PELAYANAN BERDAMPAK LANGSUNG TERHADAP KEPUASAN MAHASISWA DI POLITEKNIK LP3I JAKARTA Rini Mardikawanty; Sudirman Sudirman
JURNAL LENTERA BISNIS Vol. 10 No. 3 (2021): JURNAL LENTERA BISNIS
Publisher : POLITEKNIK LP3I JAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34127/jrlab.v10i3.501

Abstract

This study aims to analyze the infuence of service quality toward satisfaction of student. This research was conducted in LP3I Polytechnic Jakarta Campus Kramat Raya. The population in this study is student of campus kramat. The samples were 85 paticipants by using probability sampling method which uses a simple random sampling. Then, the data are prosessed by multiple regression analaysis. The research analyse whether the dependent variable namely the service quality influence signicantly toward satisfaction of the students which is as the independent variable. The result of this reserch showed that sevice quality had significant influence toward satisfaction of student which is achieved 64,9%. The result of simultaneous testing showed that service quality had significant influence to toward satisfaction of student.Keywords: Service, Quality, Satisfaction
KUNCI SUKSES MEMPERSIAPKAN ADMINISTRASI DAN WAWANCARA KERJA DENGAN MENGGUNNAKAN BAHASA INGGRIS DAN INDONESIA Sudirman Sudirman; D Purnomo; Agung Edi Rustanto; Nur Haris Efendi; Rini Mardikawanty; Badriyah Badriyah
JURNAL ABDIMAS PLJ Vol 2, No 1 (2022): JURNAL ABDIMAS PLJ, Juli 2022
Publisher : POLITEKNIK LP3I JAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (298.109 KB) | DOI: 10.34127/japlj.v2i1.632

Abstract

The purpose of this activity is to improve the quality of Human Resources in conducting job interviews which is the first door for someone to get a job. It is hoped that the key to successful training in preparing for administration and job interviews using English and Indonesian can improve the ability of participants in preparing the administration needed to apply for jobs and also the ability of participants to conduct job interviews using both Indonesian and English. The method used is through presentation and practice (drilling). Thus, students from State PKBM 23  Central Jakarta will gain experience on how to conduct job interviews. The results obtained in this activity are an increase in knowledge and skills regarding documents needed in the world of work and confidence in facing job interviews.Keyword : Administration, Interview, Drilling, Job
PENGARUH GAYA KEPEMIMPINAN TERHADAP KINERJA SDM DAN KUALITAS LULUSAN MAHASISWA DI POLITEKNIK ABCD JAKARTA Darmawan; Jaenudin Akhmad; Endah Heryanti; Subagiyo; Rini Mardikawanty
JURNAL LENTERA BISNIS Vol. 14 No. 1 (2025): JURNAL LENTERA BISNIS, JANUARI 2025
Publisher : POLITEKNIK LP3I JAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34127/jrlab.v14i1.1378

Abstract

This study discusses the influence of leadership style on human resource (HR) performance and the quality of student graduates at ABCD Jakarta Polytechnic. This study aims to analyze the impact of leadership style applied by institutional leaders on HR performance and the quality of student graduates. The research method used is a qualitative method with a descriptive approach. Data were collected through questionnaires distributed to lecturers, administrative staff, and students, as well as in-depth interviews to gain further perspectives. The results of the study indicate that the dominant authoritarian leadership style in this institution contributes to employee performance which is only at a moderate level and the quality of graduates that is not optimal. In contrast, transformational and participatory leadership styles have been shown to have a significant positive influence in increasing motivation, HR performance, and graduate quality. The main recommendation of this study is the need for a shift in leadership style from authoritarian to a more inclusive and supportive style to improve overall institutional performance.
Analysis of the Impact of the Work Environment on Employee Work Motivation at PT Fiber Teknologi Inovasi Akhwanul Akhmal; Inna Hanarti; Evalina Darlin; Rini Mardikawanty; Bakri
MANAGER: Journal of Management and Administration Science Vol. 3 No. 1 (2024): MANAGER: Journal of Management and Administration Science, Agustus 2024
Publisher : ASIAN PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58738/manager.v3i1.573

Abstract

This study was conducted to determine how the analysis of the impact of the work environment on employee work motivation at PT. Fiber Teknologi Inovasi. The purpose of this study was to determine the obstacles and alternative solutions in solving problems. Data collection techniques through observation, namely directly observing the object being studied and field documentation techniques to obtain important information related to how the analysis of the impact of the work environment on employee work motivation at PT. Fiber Teknologi Inovasi. Based on the discussion, the results of the discussion indicate that the analysis of the impact of the work environment on employee work motivation at PT. Fiber Teknologi Inovasi. is quite good, such as the relationship between employees or leaders has a close sense of family because many of the employees who work come from the family of the leader and also the community around the company. However, there are several obstacles such as the lack of room temperature which is not optimal, office facilities, workplace arrangement, and renovation of damaged buildings. The solutions that have been carried out are the need for improved work facilities, workplace arrangement and office renovation.
THE INFLUENCE OF PROMOTION AND TESTIMONIALS ON PURCHASE INTENTION FOR FACIAL TREATMENT SERVICES AT JESSIVA SKIN CLINIC IN TANGERANG Frilly Rezzica Angelina; Rini Mardikawanty; Nur Haris Ependi
MANAGER: Journal of Management and Administration Science Vol. 4 No. 2 (2025): MANAGER: Journal of Management and Administration Science, Desember 2025
Publisher : ASIAN PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58738/manager.v4i2.1328

Abstract

This study aims to analyze the influence of promotion and testimonials on purchase intention for facial treatment services at Jessiva Skin Clinic in Tangerang. Using a quantitative approach with a survey method, the research was conducted from January to March 2025 with a population of 100 clinic customers and a sample of 80 respondents selected through purposive sampling technique. Data were collected using questionnaires that had been tested for validity (r-value > 0.2199) and reliability (Cronbach's Alpha: promotion = 0.935, testimonials = 0.926, purchase intention = 0.896). The research variables were operationalized as follows: promotion (X1) was measured using 20 indicators, testimonials (X2) using 15 indicators, and purchase intention (Y) using 20 indicators based on a 5-point Likert scale. Data analysis employed multiple linear regression after meeting classical assumption tests, including the Kolmogorov-Smirnov normality test (p = 0.200), multicollinearity test (VIF = 2.049), and Glejser heteroscedasticity test (p > 0.05). The results show that partially, promotion has a significant effect on purchase intention (β = 0.548; p = 0.000), as do testimonials (β = 0.252; p = 0.022). Simultaneously, both variables explain 56.2% of the variance in purchase intention (R² = 0.562) with an F-value of 49.476 (p = 0.000). The study concludes that an integrated marketing strategy combining promotion and testimonials is effective in increasing purchase intention. It is recommended that the clinic optimize digital promotional content and implement a testimonial verification system to enhance credibility.
Co-Authors Agung Edi Rustanto Akhwanul Akhmal Badriyah Badriyah Bakri D Purnomo Darmawan Endah Heryanti Evalina Darlin Frilly Rezzica Angelina Inna Hanarti Jaenudin Akhmad Nur Haris Efendi Nur Haris Ependi Subagiyo Sudirman