Social Science Studies
Vol. 2 No. 1 (2022): (issue-January)

Decisions to Use Telemedicine During The COVID-19 Pandemic: The Effects of Perceived Fear, Information Quality, and Trust

Nindi Yulaikah (Faculty of Economics and Business, Universitas Negeri Surabaya, Surabaya, Jawa Timur)
Yessy Artanti (Faculty of Economics and Business, Universitas Negeri Surabaya, Surabaya, Jawa Timur)



Article Info

Publish Date
31 Jan 2022

Abstract

The emergency COVID-19 pandemic brings anxiety in the world and has changed customer behavior especially in the decision to use technology in the health sector. Digital health care changing consumer behavior from using conventional health services to digital. Health technology, telemedicine are designed for long-distance communication between doctor and patient, which is considered to bring effectiveness and efficiency during the COVID-19 pandemic. This research aims to examine perceived fear, information quality, and trust to use telemedicine during the COVID-19 pandemic. This research focuses on Halodoc users aged 17-45 years and uses a non-probability technique sampling. Respondents for this research were collected using an online questionnaire. Data were analyzed by the multiple linear regression method. The result showed the information quality and trust had significant effects on the decision to use M-health. However, perceived fear has no significant effect on to use of M-health.

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Journal Info

Abbrev

sss

Publisher

Subject

Education Social Sciences Other

Description

Social Science Studies is a journal that makes it easy for anyone who wants to publish scientific papers in an intensive manner in research. This journal also aims to bridge the gap between textual and contextual approaches to Social Sciences; So, the journal invited the meeting points of several ...