Economic Education and Entrepreneurship Journal
Vol 5, No 1 (2022): Economic Education and Entrepreneurship Journal (E3J)

How Product Quality, Price and Service Quality Impact Customer Satisfaction? Case Study at Son Hajisony Meatball

Erlina Rufaidah (Universitas Lampung)



Article Info

Publish Date
07 Feb 2022

Abstract

Customer satisfaction is assessed after transaction or as a result of a comparison between what is felt and what is hoped. Customer satisfaction can thus be used to evaluate a company's future prospects based on how well or poorly it is currently performing. The effect of product quality, price, and service quality perspectives on customer satisfaction at Bakso Son Hajisony during the COVID-19 pandemic will be studied in this study. The results of the descriptive verification approach were examined using the ex post facto methodology and surveys in this study. 75 respondents were used to test the hypotheses using simple linear regression and multiple linear regression. Product quality, price and service quality all have significant effect on customer satisfaction according to the data. Keywords: Customer Satisfaction, Meatball, Price, Product quality, Service quality 

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Journal Info

Abbrev

E3J

Publisher

Subject

Economics, Econometrics & Finance Education Social Sciences

Description

Economic Education and Entrepreneurship Journal atau Jurnal Pendidikan Ekonomi dan Kewirausahaan ISSN 2579-5902(p) adalah wadah informasi dan publikasi penelitian atau gagasan peneliti, dosen, guru, praktisi pendidikan, pengambil kebijakan, pemerhati pendidikan dan mahasiswa di bidang pendidikan, ...