Teaching English as a Foreign Language Overseas Journal (TEFLO)
Vol. 1 No. 1 (2015): volume 1. Issue 1, September - December

TOURISTS’ PERCEPTIONS TOWARD THE SERVICE QUALITY OF TOURIST INFORMATION CENTER IN TORAJA

Rachel Rachel (Universitas Kristen Indonesia Toraja)



Article Info

Publish Date
02 Feb 2018

Abstract

Tourists’ Perception toward the Service Quality of Tourist Information Center in Toraja. Thesis. English Department. Teachers Training and Education Faculty. Christian University of Indonesia Toraja. The aim of this research is to know the level of tourists perception toward the servicequality of tourist information center (TIC) in Toraja.This research was conducted in Toraja. The data sources were primary source and secondary source. The writer used snowball technique to choose the sample. The data was analysed by using quantitative method. Library research and field reasearch were used to collect the data. In the field research, data was collected by using questionnaries distributed to the tourists who were trying the product in Tourist Information Center in Toraja. Based on the data analysed, shown that out of 20 variables, there are 9 variables that makes tourist felt very satisfied. There are 7 variable exist on the level satisfied and there are 4 variables in the level satisfied enough.The result of this research is the level of tourists ‘ perception toward the service quality of tourist information center in Toraja is generally satisfied.

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Journal Info

Abbrev

ojtefl

Publisher

Subject

Education Languange, Linguistic, Communication & Media

Description

Teaching English as a Foreign Language Overseas Journal (TEFLO) is a Journal of English Education Study Program of Universitas Kristen Indonesia Toraja (p-ISSN:2461-0240) is a scientific journal published third a year in April, August and December. It was established on 25th September 2016 for ...