Pendidikan Ekonomi
Vol 1, No 1 (2014): Jurnal Wisuda Ke 48 Mahasiswa Prodi Pendidikan Ekonomi

PENGARUH BAURAN PEMASARAN JASA TERHADAP LOYALITAS KONSUMEN PADA ATRA MART INDERAPURA KECAMATAN PANCUNG SOAL KABUPATEN PESISIR SELATAN

Yengki, Honghayu (Unknown)
Utami, Hayu Yolanda (Unknown)
Arnaldi, Arnaldi (Unknown)



Article Info

Publish Date
01 Jun 2014

Abstract

ABSTRACTThis study aims to reveal the influence : products to customer loyalty in Atra Mart Inderapura Kecamatan Pancung Soal Kabupaten Pesisir Selatan ( X1 ) , prices on consumer loyalty in Atra Mart Inderapura Kecamatan Pancung Soal Kabupaten Pesisir Selatan ( X2 ) , the location of the customer loyalty in the Atra Mart Inderapura Kecamatan Pancung Soal Kabupaten Pesisir Selatan ( X3 ) , the promotion of customer loyalty in the District Mart Atra Inderapura Kecamatan Pancung Soal Kabupaten Pesisir Selatan ( X4 ) , the people customer loyalty in the Mart Atra Inderapura Kecamatan Pancung Soal Kabupaten Pesisir Selatan ( X5 ) , the proses loyalty consumers in Atra Mart Inderapura Kecamatan Pancung Soal Kabupaten Pesisir Selatan ( X6 ) , physical evidence on consumer loyalty in Atra Mart Inderapura Kecamatan Pancung Soal Kabupaten Pesisir Selatan ( X7 ), and the marketing mix to customer loyalty in Mart Atra Inderapura Kecamatan Pancung Soal Kabupaten Pesisir Selatan. This type of research conducted in this study is descriptive Associative . The population in this study are all consumers who shop at Atra Mart Inderapura District of South Coastal District Problem beheaded . Technique of sampling is non -probability sampling is purposive sampling technique which amounts to 80 people . Data were collected through a questionnaire using a Likert scale that has been tested validity and reliability . The data analysis technique used is descriptive analysis . To test the hypothesis used t test and f test . Based on the results of t-test of hypothesis testing products and a significant positive effect on consumer loyalty in Atra Mart with a coefficient of 0.167 , t-test positive and significant price effect on consumer loyalty in Atra Mart coefficient value of 0.117 , t test locations and significant positive effect on loyalty Atra Mart consumers on the value of the coefficient of 0.136 , t-test campaign positive and significant effect on customer loyalty tehadap Atra Mart with coefficient of 0.144 , t test person / employee positive and significant effect on customer loyalty tehadap Atra Mart with coefficient of 0.095 , t test process positive and significant effect on customer loyalty tehadap Atra Mart with coefficient of 0.144 , t-test physical evidence tehadap positive and significant effect on customer loyalty Atra Mart with coefficient value of 0.194 . While the f test positive and significant effect between marketing mix to customer loyalty in Atra Mart with a significance level of 0.000 . The magnitude of the effect of marketing mix on consumer loyalty in Atra Mart is 92.8 % and the remaining 7.2 % is influenced by other variables not included in the research model .

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