<![CDATA[Carrying out the function as an Indonesian citizen, several population documents must be owned by the citizen. Submission of population documents can be fixed by going directly to the local Population and Civil Registration Office. However, the current state of the COVID-19 pandemic has forced people to reduce their activities outside their homes. During the commemoration of the 107th anniversary of Malang City, the SIAPEL (Electronic Service Application Information System) website was launched, which can be used by the people of Malang City to submit several population documents. The Mayor of Malang wants a mobile-based SIAPEL to make it faster and easier to access. This research is expected to provide a mobile-based SIAPEL application user experience design so that Malang City residents feel comfortable and easy in submitting several population files digitally. This research method uses Human-Centered Design because it focuses on humans (users and service providers), so it is hoped that the solution design results can be by user needs. At the testing phase, usability testing was carried out on 5 participants result in the effectiveness aspect value of 100%, the efficiency aspect with the overall relative efficiency of 100%, the efficiency aspect with time-based efficiency of 0.093 goals/sec, and the satisfaction aspect with an average SEQ score of more than equal to 6.2. While the results of user experience testing were carried out on 20 participants using the User Experience Questionnaire on aspects of attractiveness, perspicuity, efficiency, dependability, stimulation, and novelty assessment are all included in the Excellent category.]]>
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