Jurnal Siasat Bisnis
Vol. 12 No. 1 (2008)

STIMULATION INTELLECTUAL AND INDIVIDUALIZED CONSIDERATION IN LEADING EMPLOYEES: A STUDY IN ONE LOCAL AUTHORITY

Azman Ismail (Unknown)
Shairazi Samsudin (Unknown)
Asmai Ishak (Unknown)

Article Info

Publish Date
20 Feb 2009

Abstract

This study was conducted to measure the effect of transformation leadership character¬istics (i.e., intellectual stimulation and individualized consideration) and empowerment on service quality using 110 usable questionnaires gathered from employees who have worked in one city based local authority in Sarawak, Malaysia (AUTHORKEM). Stepwise regression analysis showed that the inclusion of empowerment in the analysis had increased the effect of transformational leadership characteristics on service quality. The result confirms that em¬powerment does act as a full mediating role in leadership model of the studied organization. Key words: transformational leadership, empowerment, service quality

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Journal Info
Jurnal Siasat Bisnis
Website

Abbrev

JSB

Publisher

Universitas Islam Indonesia

Subject

Decision Sciences, Operations Research & Management Social Sciences

Description

Jurnal Siasat Bisnis (JSB) is a peer review journal published twice a year (January and July) by Management Development Centre (MDC)-Department of Management, Faculty of Economics, Universitas Islam Indonesia. JSB) addresses the broad area of management science and its applications in industry and ...