Dinamika Ekonomi - Jurnal Ekonomi dan Bisnis
Vol 14 No 2 (2021): DINAMIKA EKONOMI Jurnal Ekonomi dan Bisnis Vol.14 No.2 September 2021

PENGARUH PELAYANAN, LOKASI DAN PRODUK TERHADAP KEPUASAN PENGUNJUNG (Studi Pada Urbane Coffee Roaster Banjarmasin)

Junaidi - (UNISKA BANJARMASIN)
periyadi - (UNISKA BANJARMASIN)
Noorlaily Maulida (UNISKA BANJARMASIN)



Article Info

Publish Date
30 Sep 2021

Abstract

The objectives to be achieved in this study are 1) To analyze and prove that service has a significant effect on visitor satisfaction (Study on Urbane Coffee Roaster Banjarmasin)? 2) To analyze and prove that location has a significant effect on visitor satisfaction (Study on Urbane Coffee Roaster Banjarmasin). 3) To analyze and prove the product has a significant effect on visitor satisfaction (Study on Urbane Coffee Roaster Banjarmasin). 4) To analyze and prove that service, location and product have a significant effect on visitor satisfaction (Study on Urbane Coffee Roaster Banjarmasin). This type of research is quantitative. The results of interviews with several customer employees who have high loyalty to Urbane Coffee Roaster Banjarmasin are students or young people who make this place a gathering place with a total of 35 loyal customers. Given that the population is not too large, this study uses saturated sampling or uses all elements/members of the population as the research sample, totaling 35 customers. Based on the results of the study, it can be concluded as follows: 1) Service partially affects the satisfaction of visitors to Urbane Coffee Roaster Banjarmasin, as evidenced by the probability value of sig t 0.024 < 0.05 or t count 2.367 > t table 2.021. 2) Location partially affects visitor satisfaction at Urbane Coffee Roaster Banjarmasin, as evidenced by the probability value of sig t 0.000 < 0.05 or t arithmetic 7.457 > t table 2.021. 3) The product partially affects the visitor satisfaction of Urbane Coffee Roaster Banjarmasin, as evidenced by the probability value of sig t 0.629 < 0.05 or t count 0.488 > t table 2.02. 4) Service, Location and Product simultaneously affect the satisfaction of visitors to Urbane Coffee Roaster Banjarmasin, as evidenced by the probability value sig f 0.000 < 0.05 or f count 19.312 > f table 2.63 Keywords: Service, Location, Product, Visitor Satisfaction

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Journal Info

Abbrev

jdeb

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Social Sciences Other

Description

Jurnal dinamika Ekonomi adalah jurnal ilmiah yang diterbitkan oleh Sekolah Tinggi Ilmu Ekonomi Nasional Banjarmasin. Terbit pertama kali tahun 2004. Dari tahun ke tahun jurnal ini tumbuh dan terus hadir hingga saat ini. Jurnal Dinamika Ekonomi mempunyai tujuan mengembangkan kajian ilmiah di bidang ...