International Journal of Islamic Business and Economics (IJIBEC)
Vol. 6 No. 1 (2022): IJIBEC VOL. 6 NO. 1 JUNE 2022

Build Loyalty with Islamic Relationship Marketing and Trust Through Satisfaction

Tamamudin (Faculty of Islamic and Economics Business IAIN Pekalongan Indonesia)
Saddam Husein (International lslamic University Malaysia (IIUM) Malaysia)
Anas Hidayat (Faculty of Business and Economics of UII Yogyakarta Indonesia)



Article Info

Publish Date
02 Jun 2022

Abstract

This study examines and explains how loyalty is built with Islamic relationship marketing and trust through customer satisfaction. The success of a company in getting satisfied customers will have an impact on customer loyalty. Although relationship marketing research is a popular topic, research on relationship marketing from an Islamic perspective is very limited. Relationship marketing from an Islamic perspective is interesting because it is very relevant to be practiced in today's business development. The quantitative approach used in this study, the data collection method through questionnaires with non-probability sampling techniques, the number of respondents was 76, the data analysis technique used in this study was Path Analysis. The results showed that there was a relationship between Islamic relationship marketing and trust which had a direct effect on customer satisfaction. Islamic relationship marketing and trust directly affect loyalty, and consumer satisfaction has a direct effect on loyalty. Consumer satisfaction can play a role as a mediating variable between Islamic relationship marketing and trust on loyalty.

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Journal Info

Abbrev

IJIBEC

Publisher

Subject

Economics, Econometrics & Finance

Description

International Journal of Business and Islamic Economics (IJIBEC) is an international journal providing authoritative source of scientific information for researchers and scholars in academia, research institutions, government agencies, and industries. ISSN IJIBEC is 2599-3216 and Online is ...