PASAI
Vol 7, No 2 (2013)

Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pasien Pada Puskesmas Kota Jantho Aceh Besar

Faliza, Nur (Unknown)
Heriyana, Heriyana (Unknown)

Article Info

Publish Date
20 Nov 2013

Abstract

This research aim  to know and analyse the influence of service quality consisted of reliability, responsiveness, confidence, emphaty and tangibles toward consumer satisfaction at puskesmas  Kota Jantho Aceh Besar and  the most dominant factor influence it. The data analysis method used in this study is multiple linear regression.The results showed that the variables reliability,responsiveness, confidence, emphaty and tangibles of the influance on  consumer satisfaction at Puskesmas Kota Jantho Aceh Besar, and  the dominant variable influancing consumer satisfaction is empathy.

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Journal Info
PASAI
Website

Abbrev

PASAI

Publisher

Universitas Malikussaleh

Subject

Economics, Econometrics & Finance Law, Crime, Criminology & Criminal Justice Social Sciences

Description

Jurnal Pasai diterbitkan dengan tujuan untuk mempublikasikan hasil penelitian ilmu sosial, hukum dan ekonomi. Publikasi ini adalah hasil Penelitian dan bukan hasil ringkasan dari buku maupun literatur-literatur yang berasal dari publikasi ...