PELATIHAN IMPLEMENTASI MANAJEMEN MUTU DI RUMAH SAKIT UMUM SEMBIRING DELI TUA

Sri Sudewi Pratiwi Sitio (Institut Kesehatan Deli Husada)
Saiful Batubara (Universitas Islam Sumatera Utara)
Efrata s (Institut Kesehatan Deli Husada)
Bahtera Bindavid Purba (Institut Kesehatan Deli Husada)

Jurnal Pengabdian Masyarakat Putri Hijau
Vol 2 No 1 (2021): Jurnal Pengabdian Masyarakat Putri Hijau

Hospital quality management is aimed at improving the quality of health services and protecting patients and increasing satisfaction with the use of services in hospitals. In addition, quality management is also related to hospital accreditation which is part of the national hospital quality assurance system. 7 quality management principles developed in ISO 9001: 2015 which include: (1) Customer Focus; (2) Leadership; (3) Engagement of People Process; (4) Approach; (5) Improvements; (6) Evidence-Based Decision Making & (7) Relationship Management. It needs to be implemented and integrated into the hospital's internal quality assurance system as a form of strengthening the standards and criteria that are developed sustainably in the hospital.