Journal Publicuho
Vol 5, No 2 (2022): May-July

KUALITAS PELAYANAN PUBLIK PADA MASA PANDEMI COVID-19 DI KANTOR PENGADILAN NEGERI KENDARI SULAWESI TENGGARA

Sartono Sartono (Jurusan Ilmu Administrasi Negara Fisip Universitas Halu Oleo)
Erni Qomariyah (Universitas Halu Oleo)
Ayufi Jufri (Jurusan Ilmu Administrasi, FISIP Universitas Halu Oleo)



Article Info

Publish Date
24 Jun 2022

Abstract

This study aims to determine the quality of public services during the Covid-19 pandemic. This research is descriptive qualitative research, with data collection techniques, namely observation, interviews, and documentation studies. The technique used is purposive sampling. The data has been obtained and analyzed using qualitative data analysis techniques. The results of this study show that the quality of public services during the Covid-19 pandemic at the Kendari District Court Office Class 1A has been very good and effective. In general, the service recipients are already happy with the services provided, but there are still some complaints from the visitors themselves because employees who are working from home (WFH) are not in the office. The Kendari District Court Office carried out services during the Covid-19 pandemic, strictly complying with health protocols from wearing masks, ensuring clean work areas, providing hand washing stations, providing hand sanitizers, and taking temperature measurements. The service went well because all employees in the office followed health guidelines, even every employee was given vitamins and bear milk, conducted swab tests, and vaccinated so that the health of the employees was maintained.

Copyrights © 2022






Journal Info

Abbrev

PUBLICUHO

Publisher

Subject

Social Sciences

Description

Journal Publicuho is peer-reviewed Open Access Journal published by Universitas Halu Oleo. This journal dedicated publishing article on research results as a support for all academic community, civil society and practitioners who care with public and governmental issues and aims for the development ...