Jurnal Inovasi Penelitian
Vol 3 No 2: Juli 2022

QUALITY CORRELATION PELAYANAN DAN KINERJA APARATUR PEMBAYARAN PAJAK BUMI DAN BANGUNAN KOTA PALU

Ade Irma (Sekolah Tinggi Ilmu Administrasi (STIA) Pembangunan Palu)



Article Info

Publish Date
29 Jun 2022

Abstract

This research aims at finding out the quality of property tax service ah. Office for Management of Regional Revenue, Finance and Assets, Palu. This is a qualitative research. The informants of this research are the public servants and taxpayers taken purposively, and the techniques of the data collection are observations, interviews, and documentations, while the techniques of data analysis are data reduction, data display, conclusion taking and verification. The result of this research shows that the quality of property tax service at Office for Management of Regional Revenue, Finance and Assets Palu not maximal because the physical display service room is less convenient because it does not match the number of taxpayers so much and parking are irregular, then the accuracy of the time service has not been as expected because of the time service providers sometimes employees are not in place so that the taxpayer made to wait, as well as employees who are less responsive response caused by disorders such taknis electrical problems.

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Journal Info

Abbrev

JIP

Publisher

Subject

Agriculture, Biological Sciences & Forestry Humanities Education Social Sciences

Description

"JIP” for JURNAL INOVASI PENELITIAN, published by Sekolah Tinggi Pariwisata Mataram. Published in two formats, print and online, ISSN: 2722-9475 and the online version of ISSN 2722-9467, both of which are published every month. The scope of the journal studies broadly includes: 1. Culture (a ...