Jurnal Manajerial Bisnis
Vol 3 No 1 (2019): Jurnal Manajerial Bisnis

PENGARUH KUALITAS PELAYANAN DAN AKSESBILITAS TERHADAP LOYALITAS PASIEN DI RUANG CEMPAKA RUMAH SAKIT MITRA KELUARGA SURABAYA

jurnalpps pps (Unknown)
Denik Kristanti (Unknown)
Wasis Budiarto (Unknown)
Nugroho Mardi Wibowo (Unknown)

Article Info

Publish Date
10 Dec 2019

Abstract

This study tried to analyze the quality of service and accessibility to patient loyalty at the Cempaka Room in Mitra Keluarga Hospital, Surabaya. This study used 50 patients who visited patients at the Cempaka Room in Mitra Keluarga Hospital Surabaya as the study sample. The research method uses quantitative methods. The results showed service quality and simultaneous accessibility to patient loyalty. Service quality and accessibility are significantly significant for patient loyalty.

Copyrights © 2019




Citation Download
RIS
EndNote, Reference Manager, ProCite
BibTex
Latex, Jabref
Full PDF
221.847 KB
Original Source
Download Original
Google Scholar
Check in Google Scholar
Journal Info
Jurnal Manajerial Bisnis
Website

Abbrev

mm

Publisher

Universitas Wijaya Putra Surabaya

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences Other

Description

Tujuan dari Jurnal Manajerial Bisnis Program Pascasarjana Universitas Wijaya Putra Surabaya adalah untuk mendorong penyebaran yang lebih luas hasil-hasil penelitian ilmiah sistematis di bidang manajemen dan bisnis. Jurnal Manajerial Bisnis Program Pascasarjana Universitas Wijaya Putra Surabaya ...