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Denik Kristanti
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences Other

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PENGARUH KUALITAS PELAYANAN DAN AKSESBILITAS TERHADAP LOYALITAS PASIEN DI RUANG CEMPAKA RUMAH SAKIT MITRA KELUARGA SURABAYA jurnalpps pps; Denik Kristanti; Wasis Budiarto; Nugroho Mardi Wibowo
Jurnal Manajerial Bisnis Vol 3 No 1 (2019): Jurnal Manajerial Bisnis
Publisher : Prodi Magister Manajemen Universitas Wijaya Putra

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (221.847 KB) | DOI: 10.37504/jmb.v3i1.355

Abstract

This study tried to analyze the quality of service and accessibility to patient loyalty at the Cempaka Room in Mitra Keluarga Hospital, Surabaya. This study used 50 patients who visited patients at the Cempaka Room in Mitra Keluarga Hospital Surabaya as the study sample. The research method uses quantitative methods. The results showed service quality and simultaneous accessibility to patient loyalty. Service quality and accessibility are significantly significant for patient loyalty.
Co-Authors jurnalpps pps Nugroho Mardi Wibowo Wasis Budiarto