Journal of International Conference Proceedings
Vol 2, No 3 (2019): Proceedings of the 5th International Conference of Project Management (ICPM) Yog

The Effect of Quality of Service, Facility and Location on Registration Decision at SMK Telkom 2 Medan

Muhammad Taufik Lesmana (University of Muhammadiyah Sumatra Utara)
Asrizal Efendy Nasution (University of Muhammadiyah Sumatra Utara)



Article Info

Publish Date
07 Dec 2019

Abstract

This study aims to determine the effect of service quality, facility and location on decision to register at SMK Telkom 2 Medan. The results of this study indicate that there is a significant effect on the quality of service on decision to register because the value of tcount > ttable of 3.310 > 1.9913 and the significance value of 0.001 < 0.05 is in the area of rejection H0 and Ha received, the facility shows there is a significant influence on decision to register because it has a value of tcount > ttable of 2.967 > 1.9913 and its significance value 0.004 < 0.05 is in the area of rejection H0 and Ha accepted, the location shows there is a significant influence on decision to register because it has a value of tcount > ttable of 3.173 > 1.9913 and the significance value 0.002 > 0.05 are in the area of rejection of H0 and Ha are accepted. Based on the results of simultaneous testing it can be seen that the calculated Fcount > F table is 24.667 > 2.72 and the significance value is 0.000 > 0.05, it can be concluded that the variable quality of service (X1), facility (X2), and location (X3) have a significant effect simultaneously on the register decision variable (Y).

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Journal Info

Abbrev

JICP

Publisher

Subject

Humanities Decision Sciences, Operations Research & Management Electrical & Electronics Engineering Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media

Description

JICP is proceedings series that aims to publish proceedings from conferences, in the fields of economics, business, and management research. All proceedings in this website are open access, which means the published articles are permanently free to read, download, copy, and distribute. The online ...