Journal of International Conference Proceedings
Vol 2, No 3 (2019): Proceedings of the 5th International Conference of Project Management (ICPM) Yog

The Effect of Human Resources Competency and Working Discipline on Patient Satisfaction in Konawe Regional General Hospital

Wahyuniati Hamid (Halu Oleo University)
Noval Nur (Halu Oleo University)
Asrip Putera (Halu Oleo University)



Article Info

Publish Date
07 Dec 2019

Abstract

The purpose of this study was to examine the empirical evidence of the influence of human resource competence and work discipline on patient satisfaction in the Konawe District General Hospital, to determine the effect of human resource competence on patient satisfaction at the Konawe District General Hospital, to determine the effect of work discipline on patient satisfaction at the Konawe District General Hospital. The design of this research is descriptive quantitative research with Explanatory research type. The population in this study were all inpatients at the Konawe General Hospital who had the consideration that patients staying at the hospital knew and felt the services provided by the hospital more than the outpatients, and the sample of this study was 100 inpatients. The analysis in this study is multiple linear regression. The results of this study indicate that Human Resources competence and work discipline have a positive and significant effect on Patient Satisfaction in the Konawe General Hospital. This means that Human Resources Competence and good work discipline together contribute to increasing patient satisfaction. Human Resources Competence has a positive and significant effect on Patient Satisfaction in Konawe General Hospital. This means that the better the Competency of Human Resources has contributed to the improvement of Patient Satisfaction in the Konawe General Hospital. Work discipline has a positive and significant effect on patient satisfaction in Konawe General Hospital. This means that good work discipline together contributes to the improvement of Patient Satisfaction in the Konawe General Hospital.

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Journal Info

Abbrev

JICP

Publisher

Subject

Humanities Decision Sciences, Operations Research & Management Electrical & Electronics Engineering Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media

Description

JICP is proceedings series that aims to publish proceedings from conferences, in the fields of economics, business, and management research. All proceedings in this website are open access, which means the published articles are permanently free to read, download, copy, and distribute. The online ...