Jurnal Psikologi Universitas Gadjah Mada
Vol 37, No 2 (2010)

Postpurchase Dissonance Observed from Consumer’s Intention as an Innovator, Ability as an Opinion Leaders and Level of Creativity

Eka Danta Jaya Ginting (Unknown)



Article Info

Publish Date
05 Nov 2015

Abstract

This research aims to examine post‐purchase dissonance from the intention of being an innovator, ability as an opinion leader and level of creativity, which were used as indicators by consumers in purchasing some electronic products. In this research the data were collected by using three scales and one assessment tool. They are: Postpurchase Dissonance Scale, Intention as an Innovator Scale, Ability as an Opinion Leader Scale and Figural Creativity Test (Subtest no. 3: Circle). Respondents in this research were those who purchased electronic products with these following conditions: (1). Purchase made no later than one month after the research was conducted; (2). Experienced dissonance after buying the product (with N sample = 120). Data collected in this research were examined by using multiple regression analysis. Based on major hypothesis, it can be concluded that the intention as an innovator, ability as an opinion leader and level of creativity can be used as indicators to predict the arousal of post‐purchase dissonance (where F count = 4.800; p=0.003; R=0.110 & adjusted R square = 0.087). Minor hypothesis also shows that the intention as an innovator can be an indicator to predict the arousal of post‐purchase dissonance (r= ‐0.227; p<0.05). Contrary to that, the other 2 indicators show different result. The ability as an opinion leader has r score = ‐0.228, p>0.05, whereas the level of creativity has r score = ‐0.072; p>0.05.

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Journal Info

Abbrev

jpsi

Publisher

Subject

Education Public Health Social Sciences

Description

Jurnal Psikologi (jpsi) is an open-access journal, dedicated to the wide dissemination of novel and innovative empirical research in various aspects of psychology, with a particular interest – the development of psychology and behavioral sciences in the world. Jurnal Psikologi invites manuscripts ...