Enrichment : Journal of Management
Vol. 12 No. 5 (2022): December: Management Science And Field

The Effect of Price and Product Quality on Customer Satisfaction in UMKM Bakso Berkah Berjaya

Anda Yanny (Universitas Budi Darma)
Ronda Deli Sianturi (Universitas Budi Darma)



Article Info

Publish Date
26 Nov 2022

Abstract

UMKM Berkah Berjaya is a Home Industry for making raw meatballs. With a tool that is still simple, but can continue to operate even though the Covid-19 Pandemic hits. The price is quite affordable and the taste that is not inferior to branded packaging products is supported by cleanliness during the manufacturing process making this business even more successful. This research wanted to see how much influence price and product quality have on customer satisfaction. The results of the research that the author conducted using SPSS 20 obtained results from 40 respondents in the form of fixed customers, that price affects customer satisfaction. Product quality also affects customer satisfaction. Simultaneously also the price and quality of the product affect customer satisfaction.

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Journal Info

Abbrev

enrichment

Publisher

Subject

Economics, Econometrics & Finance

Description

The Enrichment : Journal of Management offers wide ranging and widespread analysis of all surfaces of management and science. Published two times per year, it delivers a emphasis for universal proficiency in the vital methods, techniques and areas of research; presents a opportunity for its readers ...