Jurnal Gema Ngabdi
Vol. 4 No. 2 (2022): JURNAL GEMA NGABDI

Peningkatan Pelayanan Wisatawan dengan Penyusunan SOP Wisata Kampung Pecinan di Kelurahan Kapasan, Kota Surabaya

Heidy Arviani (Universitas Pembangunan Nasional "Veteran" Jawa Timur)
Vembika Fathan Kusuma (Universitas Pembangunan Nasional Veteran Jawa Timur)
Via Rahma Aulinda (Universitas Pembangunan Nasional Veteran Jawa Timur)
Uswatul Husna (Universitas Pembangunan Nasional Veteran Jawa Timur)



Article Info

Publish Date
29 Jul 2022

Abstract

Standard Operating Procedures (SOP) is a standard in activities that coherently complete a job. One of the activities that require the establishment of SOPs is the management of tourist sites, one of which is the management of Wisata Kampung Pecinan (WKP), located in Kapasan Village, Simokerto District, Surabaya City. WKP is a tourist attraction that has been running for approximately 1.5 years, and many tourists have visited. However, WKP still does not have an SOP regulating all its activities, so it affects the quality of service and management of tourist attractions to be less than optimal. Therefore, in WKP management, it is necessary to prepare an SOP that regulates all activities. With the hope that it can become a guideline and consideration in implementing WKP management in the future. Making this SOP aims to improve the quality of Kampung Pecinan services and a form of community service. The preparation of the SOP consists of 4 stages of activities, including 1. The survey, 2. Discussion, 3. Preparation of SOP, and 4. Socialization. After going through these stages, they produce SOPs expected to improve the quality of service from WKP

Copyrights © 2022






Journal Info

Abbrev

gemangabdi

Publisher

Subject

Agriculture, Biological Sciences & Forestry Humanities Education Environmental Science Social Sciences

Description

JURNAL GEMA NGABDI (JGN), Jurnal Ilmiah Pengabdian kepada Masyarakat diterbitkan tiga kali setahun pada bulan Maret, Juli, dan November oleh Lembaga Penelitian dan Pengabdian kepada Masyarakat (LPPM), Universitas Mataram (Unram). Artikel yang dimuat meliputi hasil-hasil pengabdian kepada masyarakat ...