At-tijaroh: Jurnal Ilmu Manajemen dan Bisnis Islam
Vol 8, No 2 (2022): DESEMBER 2022

The Impact of Sharia Compliance and Service Quality on Customer Loyalty with Religiosity as a Mediating Variable

Zaerofi, Afif (Unknown)
Sukmara, Denden (Unknown)
Haryono, Yono (Unknown)

Article Info

Publish Date
11 Dec 2022

Abstract

The objective of this study is aimed at analyzing the impact of sharia compliance and service quality on the loyalty of Islamic bank customers in Bogor regency with religiosity as mediating variable. This study is quantitative in nature. By using stratified random sampling, there are 277 respondents as the research sample. Structural Equation Modeling (SEM) is approached to analize the data. The results of the study find that sharia compliance and religiosity partially impact on the loyalty but interestingly service quality has no significat impact on it. Furthermore, it is found that religiosity significantly mediates the influence of sharia compliance on the loyalty but does not mediate the impact of service quality on the loyalty.

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Journal Info
At-tijaroh: Jurnal Ilmu Manajemen dan Bisnis Islam
Website

Abbrev

attijaroh

Publisher

Institut Agama Islam Negeri Padangsidimpuan

Subject

Economics, Econometrics & Finance

Description

FOCUS This journal focused on Islamic Management and Business studies and contemporary developments through the publication of articles by research. SCOPE At-tijaroh specializes in Islamic Management and Business studies and is intended to communicate original research and current issues on the ...