PERLINDUNGAN HUKUM PENGGUNA JASA PT.FIRST TRAVEL SEBAGAI AKIBAT DIKELUARKANNYA PUTUSAN MA NOMOR. 3096 K/PID.SUS/2018

putri ayu sutrisno (MH UNSOED)

Jurnal Idea Hukum
Vol 7, No 2 (2021): Jurnal Idea Hukum

ThenumberofMuslimsisverylargeinIndonesia,sotherearemanyprivatepartieswhoopenbusinessesorbusinessesinthefieldofservices,namelytravelbureaustosendIndonesianswhoareMuslimtogotoHajjorUmrah.UsersofHajjdepartureservicesdonotreceivefacilitiesaspromisedbytheorganizers/travelbureauofhajjdeparture/UmrahonthepretextthatconditionsinArabiacannotbepredicted.Theresearchmethodusedinthisresearchisnormativelegalresearch,whichislegalresearchconductedbyexamininglibrarymaterialsormeresecondarydata.MethodsApproachToIveApproach,ConceptualApproach,CaseApproachPreskiptifResearchSpecificationSourceOfPrimaryLegalMaterials,SecondaryLegalMaterials,TertiaryLegalMaterials.Qualitativenormativeanalysismethods.LegalprotectionofserviceusersofPT.FirstTravelthroughanagreementbetweenPT.FirstTravelwithServiceUsersisveryweak,becausetheagreementisdoneinwriting,sothatintheagreementdoesnotclearlycontaintherightsandobligationsofthepartiestotheagreement.LegaleffortsthatcanbemadebyServiceUsersofPT.FirstTravelasaresultoftheissuanceofMaDecreeNo.3096K/Pidsus/2018toregainitsrights,amongothers,underLawNo.8of1999onConsumerProtection,consumerscansuebusinessactorsthroughBPSK(non-litigation)orthroughthecourts(litigation).