EQIEN - JURNAL EKONOMI DAN BISNIS
Vol 11 No 03 (2022): EQIEN- JURNAL EKONOMI DAN BISNIS

Pengaruh Service Quality Terhadap Repurchase Intention Melalui Customer Satisfaction Pada Q-Life Klinik Surabaya

Roos Indah Kamal. W. Taher (Unknown)
Fadhliah M. Alhadar (Unknown)
Ida Hidayanti (Unknown)

Article Info

Publish Date
03 Dec 2022

Abstract

This study aims to determine the effect of service quality on repurchase intention through customer satisfaction at Q-life Clinic Surabaya. The number of samples in this study were 150 respondents. The data analysis technique used path analysis, using the PLS (Partial Least Squares) program. The results of this study indicate that: (1) Service Quality has a positive and significant effect on Repurchase Intention. (2) Service Quality has a positive and significant effect on Customer Satisfaction at Q-life Surabaya clinic. (3) Customer Satisfaction has a positive and significant effect on Repurchase Intention at Q-life Surabaya clinic. (4) Service Quality has a positive and significant effect on Repurchase Intention through Customer Satisfaction at the Q-life clinic in Surabaya.

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Journal Info
EQIEN - JURNAL EKONOMI DAN BISNIS
Website

Abbrev

OJS

Publisher

STIE DR. KHEZ MUTTAQIEN Purwakarta

Subject

Decision Sciences, Operations Research & Management

Description

Jurnal E-Qien adalah wadah informasi ilmiah bidang ilmu ekonomi dan bisnis, berupa hasil studi kepustakaan maupun studi empiris. Volume 6 Nomor 1 Bulan Februari Tahun 2019. Frekuensi terbitan 2 kali dalam ...