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All Journal EQIEN - JURNAL EKONOMI DAN BISNIS
Roos Indah Kamal. W. Taher
Unknown Affiliation
Decision Sciences, Operations Research & Management

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Pengaruh Service Quality Terhadap Repurchase Intention Melalui Customer Satisfaction Pada Q-Life Klinik Surabaya Roos Indah Kamal. W. Taher; Fadhliah M. Alhadar; Ida Hidayanti
Eqien - Jurnal Ekonomi dan Bisnis Vol 11 No 03 (2022): EQIEN- JURNAL EKONOMI DAN BISNIS
Publisher : Sekolah Tinggi Ilmu Ekonomi DR KH EZ Mutaqien

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34308/eqien.v11i03.1015

Abstract

This study aims to determine the effect of service quality on repurchase intention through customer satisfaction at Q-life Clinic Surabaya. The number of samples in this study were 150 respondents. The data analysis technique used path analysis, using the PLS (Partial Least Squares) program. The results of this study indicate that: (1) Service Quality has a positive and significant effect on Repurchase Intention. (2) Service Quality has a positive and significant effect on Customer Satisfaction at Q-life Surabaya clinic. (3) Customer Satisfaction has a positive and significant effect on Repurchase Intention at Q-life Surabaya clinic. (4) Service Quality has a positive and significant effect on Repurchase Intention through Customer Satisfaction at the Q-life clinic in Surabaya.
Co-Authors Fadhliah M. Alhadar Ida Hidayanti