ORGANIZATIONAL CITIZENSHIP BEHAVIOR THROUGH SELF-EFFICACY AND INTERPERSONAL COMMUNICATION IN HIGHER EDUCATION

Griet Helena Laihad (Lecturer in Pakuan University, Indonesia. Graduated From Doctor of Education Management in Universitas Negeri Jakarta.)
Purnama Pasande (Lecturer in STT Star’s Lub, Luwuk Banggai, Indonesia. Graduted from Doctor of Teologi in Sekolah Tinggi Teologi Ekumene Jakarta.)
Henny Suharyati (Lecturer in Pakuan University, Indonesia. Graduarted from Doctor of Education Management in Sekolah Pascasarjana Universitas Pakuan)

Jurnal Info Sains : Informatika dan Sains
Vol. 12 No. 02 (2022): Informatics and Science, September 2022

Research on Organizational Citizenship Behavior (OCB) has been carried out by many researchers but not many have conducted research on higher education students. This study develops the concept of student OCB in terms of Self-efficacy and Interpersonal Communication aspects. The data were taken from 104 students in STT Star’Lub at Luwuk Banggai. The data processing method uses regression analysis and Structural Equation Modeling (SEM). The results showed that the student Self-efficacy with the dimensions of self-motivation to perform tasks and the Interpersonal Communication of students with the dimension of showing empathy were the most influential things in increasing student OCB. Therefore, it could be concluded that in developing student OCB, Self-efficacy and Interpersonal Communication should be taken into consideration