Dia: Jurnal Administrasi Publik
Vol 20 No 02 (2022): PUBLIC ADMINISTRATION

THE QUALITY OF POPULATION ADMINISTRATION SERVICES IN THE TANGGULANGIN DISTRICT OF THE SIDOARJO PROVINCE

Amallia Khaula Yukiza (University of Muhammadiyah Sidoarjo)
Hendra Sukmana (University of Muhammadiyah Sidoarjo)



Article Info

Publish Date
04 Aug 2022

Abstract

This study seeks to assess the quality of population administration services in the Tanggulangin District of Sidoarjo Regency. In addition to understanding the elements that promote and impede service in Tanggulangin District, Sidoarjo Regency. Employing descriptive qualitative methodologies. Using observation, interviews, and documentation, data was obtained. This study's data analysis consists of three components: data reduction, data display, and deriving conclusions. The findings of this study indicate that the quality of public service delivery in the field of population administration in Tanggulangin District, Sidoarjo Regency has applied the dimensions of physical evidence (tangible), aspects of reliability, aspects of responsiveness, aspects of assurance, and aspects of empathy which cover all discussion of indicators, but there are a few indicators that run according to the wishes of the community. in this study to improve the quality of public services in Tanggulangin District, Sidoarjo Regency, namely Human Resources (HR), public awareness, facilities and infrastructure.

Copyrights © 2022






Journal Info

Abbrev

dia

Publisher

Subject

Humanities Decision Sciences, Operations Research & Management Social Sciences

Description

DIA: Journal of Public Administration Studies is published by the public administration department at the University of 17 August Surabaya, as a medium of communication and dissemination of research results and scientific work in the field of Public Policy, Local Government, Public Management, ...