Jurnal Scientia
Vol. 11 No. 02 (2022): Education, Sosial science and Planning technique, November

THE ROLE OF UTILITARIAN VALUE, HEDONIC VALUE, AND FINANCIAL VALUE IN INFLUENCING INTENTION TO STAY AMONG LUXURY HOTEL CUSTOMERS IN JAKARTA

Tommy Setiawan Ruslim (Universitas Tarumanagara Jakarta)
Morris Hazel (Fakultas Ekonomi dan Bisnis, Universitas Tarumanagara Jakarta, Indonesia)
Halim Putera Siswanto (Fakultas Ekonomi dan Bisnis, Universitas Tarumanagara Jakarta, Indonesia)



Article Info

Publish Date
30 Nov 2022

Abstract

Currently, the hotel industry is experiencing a decrease in the intention to stay due to a decline in tourist numbers as well as the use of technology that changes people's behavior and the spread of hotels that provide a unique staying experience. Thus, it is important to research the intention to stay, because it is in order to increase the customers’ purchases. The purpose of this study was to determine whether: 1) Utilitarian value has a significant effect on intention to stay among 5-star luxury hotel customers; 2) Hedonic value has a significant effect on the intention to stay among 5-star luxury hotel customers; and 3) Financial value has a significant effect on the intention to stay among 5-star luxury hotel customers. Samples were selected using the convenience sampling method with a total sample of 150 respondents among Indonesian customers who have rented and stayed at least once. The results of this study show that the perceived utilitarian value, hedonic value, and financial value can positively affect the intention to stay among the customers of 5-star luxury hotels.

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Journal Info

Abbrev

pendidikan

Publisher

Subject

Education Mathematics

Description

Scientific Journal is a publication by Sean Institute, which is devoted to the field of education with the topic of Learning Effectiveness studies, Analysis of Learning Influences, Application of Learning Models and the development of instructional media; we also invite the teachers, researchers, ...