Jurnal Ekonomi
Vol. 11 No. 03 (2022): Jurnal Ekonomi, 2022 Periode Desember

The Effect of Service Quality and Price on Outpatient Satisfaction at the 3R Pratama Clinic in Sukabumi City

Cucu Hodijah (Institut Manajemen Wiyata Indonesia)
Umban Adi Jaya (Institut Manajemen Wiyata Indonesia)
Maryani Maryani (Institut Manajemen Wiyata Indonesia)



Article Info

Publish Date
29 Oct 2022

Abstract

This study aims to analyze the effect of service quality and price on patient satisfaction. The research method used in this study is a quantitative method. The data collection instrument used was a questionnaire using a sample of 68 respondents. The respondents in this study were patients who visited for treatment or health consultations to the 3R Primary Clinic. The data analysis method uses validity and reliability tests, classical assumptions, multiple linear regression, coefficient of determination and hypothesis testing. Based on the results of statistical testing, the following results were obtained: Service quality has a positive and significant influence on patient satisfaction. Price has a positive and significant effect on patient satisfaction. Quality of service and price Simultaneously using the F test is known to have a positive and significant effect on outpatient satisfaction at the 3R Pratama Clinic in Sukabumi City,

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Journal Info

Abbrev

Ekonomi

Publisher

Subject

Economics, Econometrics & Finance

Description

Jurnal Ekonomi [p. ISSNĀ 2301-6280, e. ISSNĀ 2721-9879] is a peer-reviewed journal published Half times a year (June, and December) by SEAN Institute. Jurnal Ekonomi is intended to be the journal for publishing articles reporting the results of economics research. Jurnal Ekonomi invites manuscripts ...