Jurnal Ekonomi
Vol. 11 No. 03 (2022): Jurnal Ekonomi, 2022 Periode Desember

DETERMINANTS AND CONSEQUENCES OF TRUST IN SOCIAL MEDIA

Maimona Noer Kamalia (Universitas Hayam Wuruk Perbanas)
Burhanudin Burhanudin (Universitas Hayam Wuruk Perbanas)



Article Info

Publish Date
13 Nov 2022

Abstract

Online shopping is currently a trend in Indonesian society. Rapid technological developments provide changes in consumer behavior in making purchasing decisions. An understanding of shopping intentions is very important to understand. This study aims to analyze the effect of guidance shopping affordance on social commerce intention and trust in social media platforms in the Indonesian context. The sampling technique used in this study is purposive sampling with the criteria that respondents have purchased products at TikTok Shop. Data retrieval was carried out online using google form with a total of 251 respondents, then data analysis was carried out using SEM (Structural Equation Modeling) analysis with Smart PLS version 3.0 to test instruments and hypotheses. The results of the study show that guidance shopping affordance is a determinant of trust in social media platforms and social commerce intention. This study further finds that social commerce intention is a consequence of trust in social media.

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Journal Info

Abbrev

Ekonomi

Publisher

Subject

Economics, Econometrics & Finance

Description

Jurnal Ekonomi [p. ISSNĀ 2301-6280, e. ISSNĀ 2721-9879] is a peer-reviewed journal published Half times a year (June, and December) by SEAN Institute. Jurnal Ekonomi is intended to be the journal for publishing articles reporting the results of economics research. Jurnal Ekonomi invites manuscripts ...