Jurnal Ekonomi
Vol. 11 No. 03 (2022): Jurnal Ekonomi, 2022 Periode Desember

MODEL OF HOSPITAL SERVICE COMMUNICATION IN MULTI-ETNICAL COMMUNITIES IN RSUD Dr. H. SOEMARNO SOSROATMODJO KUALA KAPUAS

Popo Subroto (Universitas Islam Kalimantan Muhammad Arsyad Al-Banjari Banjarmasin, Indonesia)
Muzahid Akbar Hayat (Universitas Islam Kalimantan Muhammad Arsyad Al-Banjari Banjarmasin, Indonesia)
Khuzaini Khuzaini (Universitas Islam Kalimantan Muhammad Arsyad Al-Banjari Banjarmasin, Indonesia)
Sanusi Sanusi (Universitas Islam Kalimantan Muhammad Arsyad Al-Banjari Banjarmasin, Indonesia)



Article Info

Publish Date
09 Dec 2022

Abstract

The hospital service communication model has a role in supporting the success of health services. A good and effective communication model in health services to patients in a hospital is the main thing in maintaining the quality and image of an institution that is engaged in health services. Application of appropriate communication model in multiethnic society in RSUD dr. H. Soemarno Sosroatmodjo Kuala Kapuas has a challenge in terms of the use of various regional languages ​​according to the ethnicity of the patient. This is what makes it unique in the implementation of the communication model for hospital services in multiethnic communities at RSUD dr. H. Soemarno Sosroatmodjo Kuala Kapuas. The purpose of this study was to determine the Communication Model for Hospital Services in Multiethnic Communities in RSUD dr. H. Soemarno Sosroatmodjo Kuala Kapuas. The research method used is a qualitative research method with a phenomenological study approach. Data collection techniques using observation techniques, interviews, and documentation. The results obtained from the research found that the communication model for hospital services in multiethnic communities in RSUD dr. H. Soemarno Sosroatmodjo Kuala Kapuas is using King's Interaction Communication Model.

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Journal Info

Abbrev

Ekonomi

Publisher

Subject

Economics, Econometrics & Finance

Description

Jurnal Ekonomi [p. ISSN 2301-6280, e. ISSN 2721-9879] is a peer-reviewed journal published Half times a year (June, and December) by SEAN Institute. Jurnal Ekonomi is intended to be the journal for publishing articles reporting the results of economics research. Jurnal Ekonomi invites manuscripts ...