JURNAL MANAJEMEN DAN PELAYANAN FARMASI (Journal of Management and Pharmacy Practice)
Vol 12, No 4

Importance Performance Analysis Pelayanan Farmasi Klinik di RS Universitas Sumatera Utara dalam Persepsi Perawat

Rima Elfitra Rambe (Program Studi Farmasi, Universitas Ma Chung)
Khairunnisa Khairunnisa (Department Pharmacology, Faculty of Pharmacy, Universitas Sumatera Utara)
Wiryanto Wiryanto (Department Pharmacology, Faculty of Pharmacy, Universitas Sumatera Utara)



Article Info

Publish Date
02 Jan 2023

Abstract

Clinical Pharmacy Services (CPS) is provided by clinical pharmacists as members of the healthcare team. This is beneficial for hospital care. Therefore, knowing nurses' perception of CPS can determine the quality of healthcare provided and help in its improvement. This study aims to determine nurses' perception of clinical pharmacy services at the Universitas Sumatera Utara hospital, Medan, Indonesia. This is a descriptive study that used the Importance–Performance Analysis (IPA) method. The data were obtained by interviews and questionnaires to 60 nurses from October-December 2021. Five clinical pharmacy services are patient drug history, reconciliation, drug information services, recommendations and intervention in the integrated medical record, and sterile product dispensing. This study found that nurses have experienced the five clinical pharmacy services for as many as 52-60 people (87%-100%). Reconciliation, recommendations, and intervention in the integrated medical record are in Quadrant I.        It shows that the performance of these services has not met the nurses' expectations. Drug information services are in Quadrant II. It shows that the service performance has been in line with the expectations. The patient's drug history is in Quadrant III. It shows low performance and is not expected by the nurse. The sterile product dispensing by clinical pharmacists is in quadrant IV. It shows that even though the perceived performance is good, the respondents do not consider this service to be important.

Copyrights © 2023






Journal Info

Abbrev

jmpf

Publisher

Subject

Health Professions Medicine & Pharmacology Public Health

Description

JMPF is the first open access journal in Indonesia specialized in both research of pharmaceutical management and pharmacy practice. Articles submitted in JMPF are peer reviewed, we accept review articles and original research articles with no submission/publication fees. JMPF receives manuscripts ...