KABILAH : Journal of Social Community
Vol. 7 No. 2 (2022): Desember

THE INFLUENCE OF THE MARKETING MIX ON SHOPEE CUSTOMER SATISFACTION IN 2018 UINSU COMMUNICATIONS STUDENTS

Rizka Cantika Putri (Universitas Islam Negeri Sumatera Utara)
Muhammad Alfikri (Universitas Islam Negeri Sumatra Utara)



Article Info

Publish Date
30 Dec 2022

Abstract

Abstract: The purpose of this study is to determine and describe the impact of marketing mix, product, pricing, distribution, and advertising on Shopee consumer satisfaction among UINSU Communication course students. This type of research is deductive with a quantitative approach. The survey respondent is her 45 consumers who have shopped on Shopee and are communication major students at UINSU. The analysis is multiple regression analysis. The results of this study show that the marketing mix, product, price, distribution and promotional factors have a positive impact on consumer satisfaction. However, price has the greatest impact on consumer satisfaction. From this, we can conclude that the four independent variables have a positive and significant impact on customer satisfaction, marketing mix, products, pricing, sales, and promotions. Keywords: Marketing Mix, Customer Satisfaction, Purchase Intention

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Journal Info

Abbrev

kabilah

Publisher

Subject

Education Social Sciences Other

Description

KABILAH (Journal of Social Community) Print-ISSN: 2502-9649 and Online-ISSN: 2503-3603, this journal is published by Institute for Research and Community Service (LP2M) Islamic College Nazhatut Thullab Sampang Madura. Journal published twice a year, every June and December. This journal contains ...