Ad-Deenar: Jurnal Ekonomi dan Bisnis Islam
Vol 6, No 02 (2022): Ad-Deenar: Jurnal Ekonomi dan Bisnis Islam

Pengaruh Kualitas Pelayanan, Harga, Dan Kepercayaan Pelanggan Terhadap Kepuasan Pelanggan Pengguna Jasa Pada PT Detato Mitraindo Buana di Tangerang

Diah Rahmatika (Institut STIAMI)
Antoni Ludfi Arifin (Institut STIAMI)
Wahyuddin Latunreng (Institut STIAMI)



Article Info

Publish Date
23 Dec 2022

Abstract

The phenomenon of this research due to a decrease in the number of customers that occurred at PT Detato Mitraindo Buana, in order to survive and develop is to retain customers and increase the number of consumers by providing satisfaction to consumers. The purpose of this study is to determine and analyze impacts Service Quality, Price, and Customer Trust partially and simultaneously have on Customer Satisfaction. The research method used is quantitative analysis method, with a research sample of 50 respondents. Data was collected by using questionnaires and literature studies. Data analysis techniques used are: Validity Test, Reliability Test, Classic Assumption Test, Regression Analysis, Coefficient of Determination Analysis and Hypothesis Testing. The results showed that all independent variables partially have an positive and significant effect on customer satisfaction, with details: Service Quality (X1) of 28.8%, Price (X2) of 22.3%, Customer Trust (X3) of 24.3%. Simultaneously all independent variables have a positive and significant effect on customer satisfaction by 35.9%, the remaining 64.1% is influenced by other variables that are not included in this study.

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Journal Info

Abbrev

ad

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

Ad-Deenar: Jurnal Ekonomi dan Bisnis Islam accepts original manuscripts in the field of Islamics Economics, including research reports, case reports, application of theory, critical studies and literature reviews. The spread of Islamic Economics include: 1. Islamic Finance and Capital Market 2. ...