Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP)
Vol 4 No 4 (2022): Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP)

Work Culture and Service Quality in Providing Tourist Satisfaction

Aldri Frinaldi (Universitas Negeri Padang)
Muhamad Ali Embi (Universiti Utara Malaysia)
Lidya Ryan Utarie (Universitas Negeri Padang)
Aziza Bila (Universitas Negeri Padang)
Nora Eka Putri (Universitas Negeri Padang)
Boni Saputra (Universitas Negeri Padang)



Article Info

Publish Date
31 Dec 2022

Abstract

Tourism activities are a combination of tourism products and services that provide a tourist experience. In tourism, transportation is essential because it is one aspect that determines interest in tourism. Exciting traveling experience will give satisfaction to tourism. Work culture and service quality are also determinants of tourist satisfaction. This study aims to indicate the influence of work culture and service quality in providing tourism satisfaction. Its influence is seen partially and simultaneously. Locus of this research at public transportation in the tourism area of Bukittingi. This research uses a quantitative approach. Data were taken from 300 respondents who have been selected using Slovin Formula. Data already obtained with a questionnaire that is valid and reliable. The result of the research showed that work culture and service quality partially and simultaneously influenced customer satisfaction.

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Journal Info

Abbrev

jmiap

Publisher

Subject

Social Sciences

Description

Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP) memuat artikel dan karya ilmiah baik berupa hasil penelitian maupun non penelitian. JMIAP bertujuan untuk menyebarluaskan pemikiran atau gagasan konseptual dan hasil penelitian yang telah dicapai di bidang manajemen pelayanan publik dan ...