Forecasting : Jurnal Ilmiah Ilmu Manajemen
Vol. 4 No. 2 (2022): FORECASTING Jurnal Ilmiah Manajemen

Pengaruh Kualitas Layanan Terhadap Kepuasan Pelanggan Toko Mida Top Di Demak

Khanifah, Hanik (Unknown)
Syahrinullah, Syahrinullah (Unknown)



Article Info

Publish Date
27 Dec 2022

Abstract

The purpose of this analysis is to investigate how the level of customer satisfaction at the Mida Top Demak store relates to service quality. In this analysis, a representative data collection technique involving distributing questionnaires and a sample of 32 people was used. This analysis is processed through descriptive quantification method. T test, F test and simple linear regression are needed to analyze the data. The SPSS version used for data management is 29.0. The T test proves that service quality has a positive impact on customer satisfaction, and the F test proves that customer satisfaction is positively influenced by service quality. The findings of this study prove that service quality at Toko Mida Top Demak has a very positive impact on customer pleasure/satisfaction.

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Journal Info

Abbrev

Publisher

Subject

Decision Sciences, Operations Research & Management

Description

Forecasting adalah jurnal ilmiah manajemen yang dikelola oleh LPPM STIE Muhammadiyah Mamuju yang di maknai sebagai nilai literatur dimasa depan dalam pemenuhan kebutuhan pemerintah dan masyarakat akademisi dengan literatur berbasis ilmu manajemen. Topik-topik dalam Forecasting meliputi manajemen ...