Jurnal Penelitian Pertanian Terapan
Vol 22 No 3 (2022)

Pemodelan Loyalitas Konsumen Berdasarkan Kepuasan Terhadap Atribut Produk Madu Suhita

bina unteawati (Politeknik Negeri Lampung)
Edy Humaidi (Unknown)
Kusmaria (Politeknik Negeri Lampung)



Article Info

Publish Date
30 Dec 2022

Abstract

The purpose of this study is to analyze what factors affect consumer satisfaction with Suhita honey, analyze what factors affect consumer loyalty Suhita honey, analyze the effect of satisfaction on consumer loyalty Suhita honey, describe a model of consumer loyalty on product attributes of Suhita honey. This research was conducted by survey method and direct observation. The sampling method in this study will be carried out using the accidental sampling method. The analytical techniques used are descriptive analysis and Structural Equation Modeling (SEM) analysis. The results showed that only two variables had a significant effect, namely the product quality variable with P-values ​​of 0.033 (<0.05) and the service quality variable with P-values ​​of 0.031 (<0.05). Meanwhile, the price variable has no significant effect on consumer satisfaction, seen from the P-values ​​of 0.815 (> 0.05). Furthermore, for the test results whether there is an influence between consumer satisfaction on consumer loyalty shows a significant influence seen from the value with P-values ​​of 0.000 (<0.05), meaning that satisfaction has an effect on consumer loyalty.

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Journal Info

Abbrev

JPPT

Publisher

Subject

Agriculture, Biological Sciences & Forestry

Description

Jurnal Penelitian Pertanian Terapan is a peer-reviewed journal that publishes scientific articles from agricultural disciplines covering Plantation crops, Food crops and horticulture, food Technology, Agriculture biology and agribusiness. Articles published in the Journal of Applied Agriculture may ...