Muslim Business and Economic Review
Vol. 1 No. 2 (2022)

What Drives Consumers to Use Syariah M-Banking to Purchase E-Money? Integration of UTAUT 2 and Mobile Service Quality

Alfian Nisa Septiani (Faculty of Islamic Economics and Business, UIN Sunan Kalijaga, Yogyakarta, Indonesia)
Izra Berakon (Faculty of Islamic Economics and Business, UIN Sunan Kalijaga, Yogyakarta, Indonesia)
Ruspita Rani Pertiwi (Faculty of Islamic Economics and Business, UIN Sunan Kalijaga, Yogyakarta, Indonesia)
Mahatva Yoga Adi Pradana (Faculty of Islamic Economics and Business, UIN Sunan Kalijaga, Yogyakarta, Indonesia)
Safwan Kamal (Faculty of Islamic Economics and Business, UIN Sunan Kalijaga, Yogyakarta, Indonesia)



Article Info

Publish Date
29 Dec 2022

Abstract

This study investigates what factors persuade consumers to purchase e-money via syariah m-banking applications. Researchers extended the Unified Theory of Acceptance and Use of Technology (UTAUT 2) to find new information as well as to accommodate the limitations and discussions of previous studies. A purposive sampling technique was adapted to select respondent criteria. The collected data from 120 respondents were analyzed using Partial Least Square Structural Equation Modeling (PLS-SEM), supported by WarpPLS 8.0, through three main stages of analysis: measurement model, structural model, and hypothesis testing. Additional analysis was undertaken to produce robust findings by explaining multicollinearity, common method bias, and multigroup analysis by categorizing two groups of respondents (male and female). Researchers found that only social influence and hedonic motivation have a significant effect on trust from the UTAUT 2 model. On the other hand, two exogenous constructs in the mobile service quality model proved to have a significant effect on trust, security (privacy), and practicality. Furthermore, the research showed that trust is a fundamental factor in influencing continuance intention because it produces the largest effect size (f-square) and significant path coefficient value. The findings should encourage all Islamic banking stakeholders and practitioners to increase individual trust by creating educational and innovative programs connected with consuming digital banking services, especially e-money purchases.

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Journal Info

Abbrev

mber

Publisher

Subject

Economics, Econometrics & Finance

Description

Focus: the journal welcomes strong empirical studies and results-focused case studies that share research in current progress of Islamic Economics, Banking, Finance, and sustainable development. Scope: 1) Islamic economics, Digital economy, Political economy; 2) Trends and opportunities in Islamic ...