Jurnal Scientia
Vol. 11 No. 02 (2022): Education, Sosial science and Planning technique, November

THE IMPACT OF BRAND IMAGE AND CONSUMERS TRUST ON PURCHASE DECISION AT STARBUCKS COFFEE PONTIANAK

Tri Djoko Sulistio (Trisakti School of Tourism)
Rina Fitriana (Sahid Polytechnic)



Article Info

Publish Date
30 Nov 2022

Abstract

This study was conducted with the aim of knowing the effect of Brand Image (X1) and Consumer Trust (X2) on Purchase Decisions (Y) at Starbucks Coffee Pontianak. The method used in this study is quantitative using a sample of 90 respondents who were measured using a questionnaire consisting of 24 statements. The tests carried out in this study were validity tests, reliability tests, correlation coefficient tests, simple linear analysis, multiple linear analysis, correlation tests and hypothesis testing. Based on the research that has been done, namely Brand Image at Starbucks Coffee Pontianak with a mean of 3.05 in the good category, Consumer Trust at Starbucks Coffee Pontianak with a mean of 3.26 in the very good category and Purchase Decisions at Starbucks Coffee Pontianak with a mean of 2.95 in the good category. Brand Image and Consumer Beliefs have a strong relationship with Purchase Decisions. Brand Image (X1) and Consumer Trust (X2) have an influence on Purchase Decision (Y) by 71.6% and the remaining 28.4% is influenced by other factors not examined in this study.

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Journal Info

Abbrev

pendidikan

Publisher

Subject

Education Mathematics

Description

Scientific Journal is a publication by Sean Institute, which is devoted to the field of education with the topic of Learning Effectiveness studies, Analysis of Learning Influences, Application of Learning Models and the development of instructional media; we also invite the teachers, researchers, ...