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THE IMPACT OF BRAND IMAGE AND CONSUMERS TRUST ON PURCHASE DECISION AT STARBUCKS COFFEE PONTIANAK Tri Djoko Sulistio; Rina Fitriana
Jurnal Scientia Vol. 11 No. 02 (2022): Education, Sosial science and Planning technique, November
Publisher : Sean Institute

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Abstract

This study was conducted with the aim of knowing the effect of Brand Image (X1) and Consumer Trust (X2) on Purchase Decisions (Y) at Starbucks Coffee Pontianak. The method used in this study is quantitative using a sample of 90 respondents who were measured using a questionnaire consisting of 24 statements. The tests carried out in this study were validity tests, reliability tests, correlation coefficient tests, simple linear analysis, multiple linear analysis, correlation tests and hypothesis testing. Based on the research that has been done, namely Brand Image at Starbucks Coffee Pontianak with a mean of 3.05 in the good category, Consumer Trust at Starbucks Coffee Pontianak with a mean of 3.26 in the very good category and Purchase Decisions at Starbucks Coffee Pontianak with a mean of 2.95 in the good category. Brand Image and Consumer Beliefs have a strong relationship with Purchase Decisions. Brand Image (X1) and Consumer Trust (X2) have an influence on Purchase Decision (Y) by 71.6% and the remaining 28.4% is influenced by other factors not examined in this study.
Komunikasi dalam Pengambilan Keputusan Ekonomi di Kalangan Keluarga Sasaran Program CSR di Jatigede Timur Agus Rahmat; Mansyur Mansyur; Dian Wardiana Sjuchro; Rina Fitriana
Society Vol 13 No 1 (2025): Society
Publisher : Laboratorium Rekayasa Sosial, Jurusan Sosiologi, FISIP Universitas Bangka Belitung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33019/society.v13i1.807

Abstract

At the micro or local level, many Corporate Social Responsibility (CSR) programs are beneficial to communities. Most CSR initiatives focus on the economic aspect through income-generating activities. Previous researchers have extensively discussed the implementation processes and benefits of CSR programs for communities. However, a common challenge in the implementation of these programs is the difficulty faced by organizers in engaging target groups, due to factors such as family communication and internal references. This issue has attracted researchers to explore how communication influences decision-making regarding participation among beneficiaries or target groups of CSR programs, particularly in ensuring that the economic objectives set for target families can be successfully achieved. This study employs a qualitative method, utilizing structured interviews and focus group discussions (FGDs) involving 120 informants from CSR target groups considered representative. The findings indicate that the head of the household, as the primary target of the CSR program, communicates with his spouse and extended family when making decisions. The involvement of individuals outside the extended family is based on considerations of trust. The outcomes of these communication processes—among the head of the family, spouse, extended family, and trusted individuals—are significant in shaping a family’s decision to participate in a CSR program. Understanding who serves as a source of influence and inspiration in encouraging families to engage in CSR activities can enhance participation and interest among target communities, ultimately contributing to the success of the program.
Mengungkap Budaya Baru Penyiaran Radio: Analisis Perubahan dalam Produksi, Distribusi, dan Konsumsi Program Radio Ronny Yudhi Septa Priana; Dian Wardiana Sjuchro; Rina Fitriana
Society Vol 13 No 2 (2025): Society
Publisher : Laboratorium Rekayasa Sosial, Jurusan Sosiologi, FISIP Universitas Bangka Belitung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33019/society.v13i2.827

Abstract

This study explores the emergence of a new culture within the radio broadcasting industry, focusing on transformations in radio programs' production, distribution, and consumption. The new culture refers to shifts driven by digital transformation, significantly altering media practices. While previous studies have largely examined digitalization in mainstream or commercial media, little attention has been given to its impact on government-owned and community-based radio stations. To address this gap, the study employs a qualitative case study approach, examining two local broadcasting institutions in Indonesia: Serang Gawe FM, a Local Public Broadcasting Institution (LPBI; Lembaga Penyiaran Publik Lokal or LPPL) operated by the Serang Regency Government, and TiRTA FM, a student-run community radio station at Sultan Ageng Tirtayasa University. Data were collected through in-depth interviews and limited participatory observation, and analyzed through coding and thematic interpretation. Findings reveal that integrating internet-based technologies and social media has introduced new cultural practices in broadcasting. These include using social media to promote programs, conduct live streams, and distribute content via audio streaming platforms, resulting in greater audience reach and enhanced interactivity. The digital transformation has redefined the roles of broadcasters and listeners, fostering more participatory and dynamic communication. Furthermore, it enables local radio stations to connect with audience segments beyond the limitations of traditional FM signal coverage. This study contributes to ongoing discussions on media convergence and digital transformation by demonstrating that these developments are both technological and cultural. It emphasizes the importance of institutional adaptability and highlights the evolving relationship between media producers and audiences in the digital era.